Standard Products
Precut slotted shims, Standard shim stock, and undercut bolts can be return within 30 days from receiving the shipment for a full refund provided the items are returned in the original packaging and resellable condition. All returns are subject to a 15% restocking fee.
Laser Equipment
Laser alignment equipment and tools can be returned within 30 days from the date of receiving shipment provided that the items are unused. A 25% restocking fee is mandatory for all laser equipments returns.
Custom Items
Custom items such as custom shims and custom shim stock are not returnable, unfortunately. American Metals will use reasonable efforts, upon your request, to change or cancel your order prior to production. If the order has not yet started the production process, no additional change or cancellation fees will be applied. If your order is changed, the setup fees may vary from the original quote depending on your requirements.
If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. If your order is changed, the setup fees may vary from the original quote depending on your requirements.
If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders canceled at this stage.
If there is an error with your order American Metals will make every effort to rectify the error as expediently as possible. Due to the nature of custom products; they may not be returned for a refund.